Shipping policy

Warranties:

This product comes with a 3-monthly warranty which covers manufacturing defects, inherent termites and borer issues.

For upholstered products, the warranty applies to the frame, padding and mechanisms, if any.

This limited warranty does not apply to the following:

• Normal wear and tear of the product over prolonged use
• Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents
• Damage caused due incorrect installation/assembly by the customer
• Cracks developed due to displacement of the product
• Fading due to direct exposure to sunlight
• Decaying of wood due to consistent exposure to water
• Upholstery fabrics such as seat covers have no warranty
• Non-standard dry-cleaning procedures or use of harsh chemicals

As per the industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in warranty.

Delivery:

• Our support and delivery teams will be in touch with you for a hassle-free delivery and experience.
• In absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges applicable per floor on delivery to the customer’s floor (on request) in such cases.
• Your product(s) will be held for 5 days at the nearest delivery hub if you’ve failed to receive the delivery. After this, Fynetshop shall be free to charge or cancel the order.
• Delivery time mentioned on product page is estimated and in some cases delivery may be delayed because of high volume of orders during festive season or due to unforeseen circumstances. Wooden Twist will not be responsible for such delays. Our team will provide updates in such cases.
• Delivery Time is 4 to 10 days,